Rocky Mountain Chocolate Factory Reviews
Rocky Mountain Chocolate Factory has an overall rating of 3.5 based on 55 reviews. Customer feedback on Rocky Mountain Chocolate Factory is mixed: Rocky Mountain Chocolate Factory reviewers highlight positive aspects like high-quality chocolates, wide variety of flavors, excellent customer service, attractive packaging, which strongly appeal to chocolate lovers, gift shoppers, tourists, specialty food enthusiasts. However, Rocky Mountain Chocolate Factory is often criticized for its higher price point, occasional shipping delays, limited international shipping, some products may melt in heat.
55 reviews
5 Stars
12
4 Stars
3
3 Stars
5
2 Stars
8
1 Star
2
How would you rate Rocky Mountain Chocolate Factory?
All Rocky Mountain Chocolate Factory Reviews (55)
Bryan_hill82
May 21, 2026
"I signed up for the rewards program because..."
I signed up for the rewards program because I buy chocolates here regularly, i was hoping it would actually be worth it. The points started adding up faster than I thought, which was reassuring, and I ended up getting a nice discount on my last order. If you already shop there often, it feels like a good deal
0
Reply
alice1991
May 20, 2026
"I ordered a few different chocolates and a..."
I ordered a few different chocolates and a couple boxed items for a birthday, and I was bracing myself for something to be off because that’s happened to me before with online gift orders. But this time, everything showed up exactly the way I picked it online, no missing pieces, no random flavor swaps, nothing weird.
The packing slip matched my order too, so I could check it quickly without digging around or second-guessing everything. It sounds like a small thing, but when your trust has been worn down by past mistakes, getting the basics right actually matters a lot. I’d order again, though I’d probably still double-check everything out of habit...
The packing slip matched my order too, so I could check it quickly without digging around or second-guessing everything. It sounds like a small thing, but when your trust has been worn down by past mistakes, getting the basics right actually matters a lot. I’d order again, though I’d probably still double-check everything out of habit...
0
Reply
ira-Rodriguez
May 20, 2026
"Refund took a little longer than I hoped"
I ordered some chocolates, and part of the order showed up a bit damaged. I reached out about getting a return or refund, and they did get back to me, but it definitely wasn’t the quickest response.
They did refund me in the end, which I appreciated, but I had to follow up more than I expected. Overall, not a terrible experience, just a bit slower than I would’ve liked
They did refund me in the end, which I appreciated, but I had to follow up more than I expected. Overall, not a terrible experience, just a bit slower than I would’ve liked
0
Reply
RonnieRynders_50
May 19, 2026
"Good treats, but it depends on the location"
I do like Rocky Mountain Chocolate Factory, but not every store feels the same, which is a little weird. One location I went to had really fresh caramel apples and the staff were super nice, then another one near me was kind of messy and the chocolate, to me, tasted a bit old.
When it’s good, it’s really good, so I still go sometimes. I just wish the different locations were more consistent, because the prices are not exactly cheap, and disappointing it is when the quality changes that much.
When it’s good, it’s really good, so I still go sometimes. I just wish the different locations were more consistent, because the prices are not exactly cheap, and disappointing it is when the quality changes that much.
0
Reply
james-Boyer
May 19, 2026
"allergen info was easy to find"
Really appreciated how easy it was to check the allergen info before ordering. We’ve got nut allergies in the family so I’m always double checking everything, and this made picking out treats feel a lot less stressful. Order showed up fine too, no issues. I’d use the site again
0
Reply
ABBE
May 12, 2026
"Decent customization, but I expected more options"
I liked that I could choose a few things, and the site itself was easy enough to use. But for my own standards, the customization felt a little limited. I was hoping for more flavor choices and maybe some better packaging options. It’s not bad at all, just more basic than I expected.
0
Reply
James.monaco
May 11, 2026
"Showed up on time, but I was impatient waiting"
I ordered a box from Rocky Mountain Chocolate Factory as a birthday gift, and overall the delivery went smoothly. I’ll admit I was getting a little frustrated waiting for it to arrive because I really didn’t want the gift to be late.
The tracking updated regularly, which helped, and it ended up showing up on the exact day they said it would. Everything inside looked good too, nothing was melted, crushed, or messed up, which was a relief.
I’m taking off one star because the shipping felt a bit expensive, especially when you’re already anxiously waiting on it. But in the end, it got there on time and without any real problems.
The tracking updated regularly, which helped, and it ended up showing up on the exact day they said it would. Everything inside looked good too, nothing was melted, crushed, or messed up, which was a relief.
I’m taking off one star because the shipping felt a bit expensive, especially when you’re already anxiously waiting on it. But in the end, it got there on time and without any real problems.
0
Reply
Robert-lorenz
May 07, 2026
"Good chocolate at a fair price"
I went with my gut on this one, and I’m glad I did. The prices felt fair for the quality of the chocolate. It’s definitely not the cheapest candy you’ll find, but it also didn’t feel overpriced or like I was being ripped off
0
Reply
CarolynShoop
April 27, 2026
"Looked fancy, but something felt off"
I ordered a few chocolates because they looked really nice online, and to be fair, they did look when they arrived. But once I actually tasted them, I started wondering what was really going on with the ingredients. A couple pieces had that weird waxy texture, and some were so sweet they reminded me more of cheap candy pretending to be upscale chocolate. For the price, I expected something richer and better quality, especially with the fillings. Not saying it was terrible, but it definitely felt like there was some clever marketing doing a lot of heavy lifting here. I probably wouldn’t order again.
0
Reply
LoriMcdonald_93
April 18, 2026
"Definitely not worth it"
I tried the caramel apple i’m absolutely sure I wouldn’t get it again. The apple tasted a little old, like it had been sitting around too long, and the caramel was way too thick. For what I paid, it just wasn’t worth it at all...
0
Reply
Amanda.scott
April 16, 2026
"Store felt kind of grimy"
I stopped in quickly and felt like I wanted to get out of there fast. The floors were sticky, and the counters looked like they hadn’t been wiped down in a while.
0
Reply
claudia_Blackmon04
April 16, 2026
"Good food, just wish there was a bit more"
The food was really tasty and I did enjoy it, but the portions felt kinda small for me. Would defintely be happier if they were a little bigger.
0
Reply
heather.Collins
April 09, 2026
"Seasonal stuff is always a safe bet"
I pretty much expect them to have great holiday options by now, and this time just confirmed it again. The seasonal stuff was really good, with plenty of fun choices.
0
Reply
james.Davis
April 03, 2026
"The chocolate tasted really fresh this time..."
The chocolate tasted really fresh this time, which made me wonder what was going on with the last batch. Either way, I’m not complaining—this one was good.
0
Reply
PearlStinson
April 02, 2026
"The box showed up looking neat and..."
The box showed up looking neat and cute. I haven’t really gotten into everything yet, but just the packaging made a good first impression
0
Reply
WALL
March 29, 2026
"Really tasty truffles"
I picked up a box of truffles and they were so good. They tasted really fresh, the chocolate was smooth without being overly sweet, and the fillings had a nice, real flavor to them. A friend had recommended them to me, and I’m glad I gave them a try. I’d definitely buy them again.
0
Reply
hello_leonard857
March 17, 2026
"Not many options these days"
It feels like it’s always the "same stuff" now, it’s gotten a bit boring. I wish there were more choices to keep things interesting.
0
Reply
ChristineHobson
February 16, 2026
"Checkout made me wait around for no reason"
The site was kind of annoying to use. I was trying to check out on my phone, but it kept freezing, so I had to just sit there and be patient like I had a choice. Frustrating when all I wanted was to finish my order and move on...
0
Reply
tabitha1979
February 08, 2026
"Nice enough, but a little pricey"
It looked nice and made a decent gift, but it felt a bit overpriced for what it was. Anyway, it wasn’t a bad purchase, just not something that totally wowed me.
0
Reply
MEEKS
February 04, 2026
"The prices felt fair for the..."
The prices felt fair for the quality, and the whole process was super easy. I picked up a few chocolates and caramel apples, and everything tasted fresh, rich, and really well made. It’s not the cheapest place, but I felt like it was worth what I paid
0
Reply
Have a question about Rocky Mountain Chocolate Factory?
Log in to ask your Rocky Mountain Chocolate Factory question!
Customer Reviews
Ask a Question
